Reference

monaco138 Privacy Policy: What We Collect and Why

This Privacy Policy explains exactly how monaco138 collects, uses and protects the personal information you share when you open an account or make a deposit — whether that's…

Account data protectedDANA & QRIS transaction records securedCookies clearly disclosedData retention schedule publishedContact path for data requests
monaco138 monaco138 Privacy Policy: What We Collect and Why
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, update or request deletion of your personal data, our support team is available 24 hours a day, seven days a week. You can submit a data request through live chat directly in your account dashboard, by email, or via WhatsApp. We aim to acknowledge every data request within 24 hours and resolve it within seven working days.

Team online

Live Chat

Access live chat from inside your account dashboard any time — 24/7 availability means your privacy query reaches us even outside business hours.

Email Support

Send your data request or privacy concern by email and we will respond with a reference number within one business day to confirm receipt.

WhatsApp

For quicker back-and-forth on account data questions, reach us on WhatsApp. Ideal for checking the status of an existing data removal or correction request.

DATA HANDLING STANDARDS

Six Ways We Protect What You Share With Us

Every piece of information you give us — from your phone number used during verification to your QRIS scan log — is stored using encrypted connections and access-controlled servers.

Phone Verification

Your phone number is verified before account access is granted. This step prevents unauthorised account creation and is the first layer of identity protection we apply.

Payment Data Limits

We share only the transaction reference with DANA, OVO, GoPay or QRIS processors — never your full account profile. Payment records are kept only as long as withdrawal verification requires.

Cookie Disclosure

We use session cookies to keep you logged in and analytics cookies to understand how our lobby pages perform. You can manage cookie preferences from your browser settings at any time.

Retention Schedule

Inactive account data is reviewed every 12 months. Where local law permits deletion, we act on verified requests within seven working days and confirm removal by email.

Access Controls

Only authorised staff involved in payment processing, account verification or fraud review can access your personal records. Access logs are audited on a rolling basis.

Data Request Rights

You may request a copy of the data we hold on you, ask us to correct inaccuracies, or ask for deletion where local law permits. Submit requests via live chat, email or WhatsApp.

Your Privacy Policy Questions About monaco138

These are the questions we hear most often about how monaco138 handles personal data, account records and payment information. If your question is not covered here, our support team is available 24/7 through live chat or WhatsApp.

We collect your name, phone number, email address and chosen payment method — DANA, OVO, GoPay, QRIS or bank transfer details. Phone verification is required before your account becomes active.

We pass only the transaction reference needed to process your deposit or withdrawal. Your full account profile is never shared with wallet providers. Data sharing with processors depends on local law.

Inactive accounts are reviewed every 12 months. Where local law permits, we delete personal records within seven working days of a verified request submitted through live chat or email.

Submit a data access request through live chat in your account dashboard, by email or via WhatsApp. We acknowledge requests within 24 hours and deliver your data summary within seven working days.

Yes, the same policy framework applies across Indonesia. What we can do with your data depends on local law, and we apply those rules consistently regardless of which city you are in.

We use session cookies for login continuity and analytics cookies to measure lobby performance. You can disable non-essential cookies from your browser settings; session cookies are needed for account access.

Contact us via live chat, email or WhatsApp with your account phone number and the specific data you want corrected or removed. Deletion requests are processed where local law permits, within seven working days.